You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

No, we are unable to issue refunds. If youre unable to make your visit we are happy to move your tickets to a suitable date if your admission time has not passed so that we can release the tickets online

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Yes.

If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book at the admissions desk for another date.